Refund Policy
We want you to love your FLOW Chocolate and stand behind the quality of every bar we ship.
Returns
Because FLOW Chocolate is a food product, we cannot accept returns or exchanges once an order has been shipped.
All sales are final except for products that arrive damaged, significantly melted, defective, or incorrect.
Damaged or Melted Orders
If your FLOW Chocolate arrives significantly melted, damaged, defective, or otherwise unusable, please contact us within 48 hours of delivery with:
- Your order number
- A brief description of the issue
- Photos of the product and packaging
Once reviewed, qualifying claims will receive a replacement or refund at our discretion.
Minor softening, cosmetic imperfections, or chocolate bloom caused by temperature fluctuations do not necessarily affect the quality or safety of the chocolate and do not generally qualify for a refund.
Incorrect Orders
If you receive the wrong product or quantity, please contact us within 48 hours of delivery, and we’ll make it right.
Cancellations
Orders may be cancelled for a full refund before they have been processed or shipped.
Once an order has entered fulfillment, we may be unable to cancel or modify it.
Refunds
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Questions or Concerns?
If there’s a problem with your FLOW Chocolate order, please contact us.
We want every customer to have a great experience with FLOW and will always make a reasonable effort to make things right.